FAQ's

What is Aureline Store?
Aureline Store is a UAE-based brand offering a diverse selection of products across multiple niches, bringing together style, practicality, and everyday value.

How can I place an order?
Simply browse our collections, select the products you want, add them to your cart, and proceed through checkout to complete your purchase.

How long does delivery take?
Delivery times can vary depending on the product, destination, availability, and shipping provider. An estimated delivery timeframe may be provided during checkout.

Can I track my order?
Where tracking is available, tracking information will be provided after your order has been dispatched.

Can I return my order?
Eligible items can generally be returned within 7 days of receiving the order, provided they meet our return requirements. Please refer to our Return & Refund Policy for full details.

What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please notify us as soon as possible so the issue can be reviewed and an appropriate solution can be determined.

When will I receive my refund?
Approved refunds are processed through the original payment method, where applicable. The time required for the funds to appear may depend on the payment provider.

Are all products eligible for return?
No. Certain products may be non-returnable due to their nature, hygiene considerations, personalization, or other applicable restrictions.

What payment methods are accepted?
Available payment methods are displayed during checkout and may vary depending on your location and the available payment services.

Can I cancel my order?
Order cancellation may depend on whether the order has already been processed or dispatched. If you wish to cancel an order, please make the request as soon as possible.

What happens if I provide incorrect delivery information?
Customers are responsible for providing accurate delivery details. Incorrect or incomplete information may result in delivery delays or additional charges.

Do product prices include shipping charges?
Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Are the products available across multiple categories?
Yes. Aureline Store offers products across multiple niches, allowing customers to explore a wide variety of collections and product types.

Do you update your collections?
Yes. Our collections may change and expand as we continue to discover new products, trends, and categories that align with the Aureline Store experience.