FAQ's

1. How long does shipping take?

Orders are typically delivered within 3–7 business days inside the UAE. Delivery times may vary depending on location and order volume.

2. Do you offer international shipping?

Yes, we may offer international shipping to selected countries depending on product availability and shipping options.

3. How can I track my order?

Once your order has been shipped, tracking information will be provided whenever available.

4. Can I cancel my order after placing it?

Orders can only be canceled before they are processed or shipped. Once dispatched, cancellation may no longer be possible.

5. What payment methods do you accept?

We accept secure online payment methods available at checkout, including major cards and supported payment providers.

6. Do you offer cash on delivery?

Cash on delivery availability may depend on your location and selected shipping method.

7. What if I receive a damaged item?

If your order arrives damaged or incorrect, please review the item immediately after delivery and report the issue for assistance.

8. Can I return a product?

Eligible products may be returned within the return period if they remain unused and in original condition.

9. How long do refunds take?

Refund processing times may vary depending on your payment provider and financial institution.

10. Are your products authentic?

We aim to provide quality beauty and personal care products selected with attention to customer experience and product standards.

11. Do skincare or beauty results vary?

Yes, individual results may vary depending on skin type, usage, and personal care routine.

12. How do I choose the right product?

Product descriptions and usage details are provided to help customers make informed purchasing decisions.

13. Can I change my shipping address after ordering?

Address changes may only be possible before the order is processed or shipped.

14. Are your products suitable for daily use?

Most products are designed for regular personal care and beauty routines. Customers should always follow product usage instructions.

15. How can I stay updated on new arrivals and offers?

You can stay updated by following Aureline for the latest product launches, promotions, and beauty trends.