Return & Refund Policy

At Aureline, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.

By placing an order through our store, you agree to this Return & Refund Policy.

Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Product must be unused and in original condition
  • Product must be returned in original packaging
  • Return request must be made within 7 days of delivery
  • Item must not be damaged due to misuse or improper handling

Certain items may not be eligible for return for hygiene or safety reasons.

Non-Returnable Items

The following items may not qualify for returns:

  • Used personal care products
  • Opened skincare or beauty products
  • Clearance or final sale items
  • Gift cards
  • Products damaged after delivery

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Processing times may vary depending on your payment provider
  • Shipping fees may be non-refundable unless the issue was caused by an incorrect or damaged item

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please review the product immediately after delivery and report the issue as soon as possible.

We may request:

  • Photos of the item
  • Packaging images
  • Order details for verification

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation requests may no longer be possible.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a damaged or incorrect item received from us.

We recommend using a trackable shipping method for all returns.

Late or Missing Refunds

If you have not yet received your refund:

  • Please allow additional processing time
  • Check with your bank or payment provider
  • Contact your card issuer if necessary

Refund processing times may vary between financial institutions.

Policy Updates

Aureline reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Acceptance of Policy

By making a purchase from Aureline, you acknowledge and agree to the terms outlined in this Return & Refund Policy.