Shipping Policy
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation update with shipping details.
Shipping Time
Estimated delivery times may vary depending on your location and product availability.
Typical delivery estimates:
- UAE Orders: 3–7 business days
- International Orders: 7–15 business days
Please note that delivery times may occasionally be affected by high order volumes, customs processing, or courier delays.
Shipping Fees
Shipping fees are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions on selected orders or during special campaigns.
Order Tracking
Once your order has been shipped, tracking information will be provided whenever available so you can monitor the progress of your delivery.
Incorrect Address Information
Customers are responsible for providing accurate shipping details at checkout. Aureline is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delayed or Lost Shipments
While we work closely with trusted shipping partners, delivery delays may occasionally occur due to factors outside our control.
If your order has not arrived within the estimated timeframe, please allow additional processing time before requesting support.
Damaged Packages
If your package arrives visibly damaged, we recommend documenting the condition of the package upon arrival and reviewing the contents immediately.
Customs & Duties
For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Contact
For any shipping-related questions, customers can reach out through our store support channels available on the website.